If you don't know where to turn or what to do to get your problem solved, we'll point you in the right direction.
Who We Are
A federation of the unaffiliated.
Having an issue with your insurance? The Problem Resolution Team is here to help.
If you've already contacted Freelancers Union Member Services or your insurance company and still can't get the answers you need, the Problem Resolution Team is here to help. This dedicated team of experts will look into your issue and help you find a solution.
If you've got a complicated issue, we'll stick with you through the process of resolving it.
If you have a complaint about customer service or your coverage, we'll investigate the issue and use your feedback to make improvements.
Email us at complaints@freelancersunion.org, and we'll get in touch to work on your case.
If you are emailing us about an insurance issue related to your coverage or claims that has not been resolved, please include:
- Which insurance you are having difficulty with (i.e. health, dental);
- When you contacted your insurance company (FIC or Guardian);
- What we can help you with; and
- How your insurance company's customer service didn't meet your needs (if applicable).
If you haven't already contacted FIC or Guardian about your insurance issue, please do that first. You can find their phone numbers on our Contact Us page.